Data Protection

Privacy Policy ceri123 –
Your Privacy Is Our Priority

Ceri123 is fully committed to protecting your personal data. This document transparently explains how we collect, store, use, and safeguard your information at all times.

Last updated: 1 January 2026 Malaysia PDPA Compliance 256-bit SSL encryption
Summary of Our Commitment
Your data is not sold to third parties
Full encryption for all transactions
You may request data deletion
Full compliance with Malaysia's PDPA 2010
Full privacy control is in your hands
How We Protect Your Privacy

Six core pillars of personal data protection for users on the ceri123 platform.

256-Bit SSL Data Encryption

All data transmitted between your device and ceri123 servers is protected by 256-bit SSL encryption technology – the highest security standard used by financial institutions worldwide.

Secure Data Storage

Your personal data is stored in data centres equipped with multiple layers of physical and digital security. Database access is restricted to authorised personnel only.

User Privacy Controls

You have full control over your data. Through your account settings, you can manage privacy preferences, view collected data, and request data deletion at any time.

No Data Selling

Ceri123 has never and will never sell, rent, or transfer your personal data to any third party for marketing purposes without your explicit consent.

Malaysia PDPA Compliance

Ceri123 operations fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular privacy audits to ensure ongoing compliance with all relevant regulations.

Communication Controls

You may choose to accept or opt out of any marketing communications from ceri123. Unsubscribe options are available in every promotional email and through your account settings.

SSL 256-bit
PDPA Compliant
Zero Data Selling
2FA Protected
Encrypted Storage

1Privacy Policy Introduction and Scope

Welcome to the ceri123 Privacy Policy. This document explains how the ceri123 platform ("we", "ceri123") collects, uses, discloses, stores, and protects your personal information when you use our website, mobile app, and services (collectively referred to as the "Platform").

This Privacy Policy applies to all users of the ceri123 Platform, including visitors, registered users, VIP members, and individuals who interact with us through our official communication channels. By using our Platform, you agree to the data collection and usage practices described in this document.

Ceri123 takes data protection responsibilities very seriously. We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards in personal data management.

Note: If you have any questions about how we handle your personal data, please contact our Data Protection Officer through the support channels available on the platform.


2Types of Personal Data We Collect

To provide you with the best service, ceri123 collects various categories of information. Below are the types of data we collect and their purposes:

Data Category Example Information Purpose of Collection
Identity Information Full name, IC/passport number, date of birth Identity verification (KYC), account registration
Contact Information Phone number, email address, residential address Account communications, notification delivery
Financial Information Bank account number, transaction history, digital wallet details Deposit and withdrawal processing
Technical Data IP address, device type, web browser, access logs Account security, fraud detection
Activity Data Game history, betting records, game preferences Service improvement, problem gambling behaviour detection
Communication Data Live chat records, support emails, feedback Complaint resolution, service improvement

We only collect data that is strictly necessary for the stated purposes. This "data minimisation" principle is the foundation of our privacy approach – if information is not needed, we do not collect it.


3How We Collect Personal Data

Ceri123 collects your personal data through various transparent and lawful means:

  • Account registration: When you register a new account, we collect basic information such as your name, email, and phone number to create your account profile.
  • KYC verification: To comply with anti-money laundering legal requirements, we collect copies of identity documents such as national ID cards or passports.
  • Financial transactions: Payment details are collected automatically when you make a deposit or withdrawal through our platform.
  • Platform usage: Technical data such as IP addresses, device types, and usage patterns are collected automatically via cookies and similar tracking technologies.
  • Communication with us: When you contact our support team via live chat, email, or WhatsApp, those communications are stored for issue resolution and quality control purposes.
  • Third-party sources: In certain cases, we may receive information about you from trusted payment service partners or identity verification agencies, solely for verification purposes.

4Your Personal Data Usage

The information we collect is used for the following purposes, and nothing beyond that:

  • Account management: Create, maintain and protect your account on the ceri123 platform.
  • Transaction processing: Process deposits, withdrawals and all financial activities securely and efficiently.
  • Identity verification: Conduct KYC checks required to comply with anti-money laundering regulations and relevant financial laws.
  • Platform security: Detect and prevent fraud, unauthorised access and suspicious activities that could compromise your account or the integrity of the platform.
  • Customer support: Provide technical support and resolve any complaints or enquiries you submit.
  • Legal compliance: Fulfil legal and regulatory obligations imposed on the operation of online gambling platforms.
  • Service improvement: Analyse usage patterns in aggregate (not individually) to improve user experience and develop new features.
  • Promotional communications: Send information about the latest promotions and offers – but only if you have consented to receive them.

Our commitment: ceri123 will not use your personal data for any purpose not stated in this policy without obtaining your consent first.


5Data Sharing with Third Parties

Ceri123 does not sell or rent your personal data to any party. However, in certain limited situations, we may share information with the following parties:

  • Payment service providers: Transaction information that must be shared with banks, digital wallet providers and payment gateways to process your deposits and withdrawals.
  • Technical service providers: Companies that provide the IT infrastructure, cloud services, and security systems we use to operate the platform – bound by strict confidentiality agreements.
  • Legal authority: When required by law or court order, ceri123 will disclose the necessary information to the relevant authorities.
  • Identity verification partners: A KYC verification agency that helps us confirm user identities for anti-fraud compliance purposes.

In all data-sharing instances above, we ensure that the receiving parties are bound by strict data protection agreements and may only use the data for specific, limited purposes.


6Cookies and Tracking Technologies

The ceri123 platform uses cookies and similar tracking technologies to enhance user experience and ensure the security of your account. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login sessions, account security, and transaction processing. These cookies cannot be disabled.
  • Functional cookies: Save your preferences such as language, display settings and game preferences for a more personalised experience.
  • Analytics cookies: Help us understand how users interact with the platform so we can make improvements. This data is collected anonymously.
  • Marketing cookies: Used to display relevant advertisements. You may disable this type of cookie through your browser settings.

You can manage your cookie settings through your browser at any time. Disabling certain cookies may affect the functionality of some parts of the platform.


7Your Rights as a Data Subject

Under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding your personal data:

Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Request us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data subject to legal obligations.
Right to Restriction
Request us to restrict the processing of your data under certain circumstances.
Right to Portability
Receive your data in a machine-readable format for portability.
Right to Object
Object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, contact our customer support team via live chat or email. We will process your request within 30 business days of receipt.


8Data Security and Protection Measures

Ceri123 continuously invests in the latest security technologies and procedures to protect your personal data from unauthorised access, loss, damage, or accidental disclosure. Our key security measures include:

  • End-to-end encryption: All data transmitted through our platform is protected by TLS/SSL 256-bit protocols, ensuring your sensitive information cannot be intercepted during transmission.
  • Two-factor authentication (2FA): ceri123 fully supports two-factor authentication to protect your account from unauthorised access even if your password is compromised.
  • Continuous monitoring: Our security monitoring system operates 24/7 to detect and respond to any security threats or suspicious activity in real time.
  • Internal access controls: Access to user personal data among our staff is restricted on a strict "need-to-know" basis. All access is logged and audited regularly.
  • Regular security audits: ceri123 conducts regular penetration testing and independent security audits to identify and address any vulnerabilities.

While we take all reasonable measures to protect your data, no security system is perfect. In the event of a data breach affecting your information, we will notify you promptly in accordance with applicable legal requirements.


9Data Retention Period

Ceri123 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal requirements. Our data retention guidelines are as follows:

  • Active account data: Retained for as long as your account remains active on the ceri123 platform.
  • Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysia's taxation and financial compliance legal requirements.
  • KYC records: Retained for a minimum of 6 years after account closure to meet anti-money laundering legal requirements.
  • Support communication logs: Retained for 2 years for dispute resolution and service quality control purposes.
  • Analytics data: De-identified platform usage data is retained for a longer period for trend analysis and platform improvement purposes.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.


10Children's Privacy

The ceri123 platform is strictly for adult users aged 18 and above. We do not knowingly collect or store any personal information from individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on our platform are encouraged to contact our support team immediately.


11Amendments to the Privacy Policy

Ceri123 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our business practices. Any significant changes will be communicated to you via in-platform notifications or by email to your registered address.

The "last updated" date shown at the top of this page will always reflect the latest version of this policy. We encourage you to review this page periodically. Your continued use of the ceri123 platform following any amendments constitutes your acceptance of the updated policy.


12How to Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, or if you wish to exercise any of your data rights, please contact our Data Protection Officer through the following channels:

  • Live chat: Fastest channel – response typically within 1 minute, available 24/7.
  • Support email: For more detailed written enquiries – responded to within 24 business hours.
  • Official WhatsApp: For privacy enquiries requiring urgent action outside of office hours.

For more information about your rights and how we protect your data, you may also refer to FAQ page us or read the Terms and Conditions ceri123 platform as a whole.

We are committed to responding to every privacy-related enquiry transparently and within the stipulated timeframe. Your trust is our most valuable asset.

Join ceri123 With Complete Confidence

Your personal data is fully protected. Register a free account today and enjoy a safe, fair, and enjoyable gaming experience alongside more than 500,000 trusted members in Malaysia.

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